Managing Your Order: Making Changes and Cancellations

Can I make changes to my order?

We understand that sometimes you may need to make adjustments to your order. If you wish to make any post-order changes, we offer a 1 Hour window from the time of placing your order. During this period, you can contact us at to request any necessary modifications. Our team will do their best to accommodate your requests.

Please note that once the 1 Hour window has passed, your order will have already been submitted to our production team. At this point, we are unable to make any changes to the order details. Therefore, it's essential to reach out to us within the specified timeframe to ensure we can assist you with any necessary adjustments.

Can I cancel my order?

We understand that circumstances may arise where you need to cancel your order. Similar to post-order changes, we provide a 1 Hour window for order cancellations. If you decide to cancel your order, please email us at within this timeframe.

Once the 1 Hour window has elapsed, your order will have been processed and forwarded to our production team. Unfortunately, we are unable to revoke or cancel the order beyond this point. Therefore, we kindly request that you reach out to us promptly within the specified timeframe to initiate the cancellation process.

We strive to provide a smooth and efficient ordering experience, and our team works diligently to process orders as quickly as possible. We appreciate your understanding regarding the time limitations for making changes or cancellations to your order. If you have any further questions or concerns, please don't hesitate to contact us at We're here to assist you throughout the process and ensure your satisfaction with your personalised nameplate jewelry.

Returns and Warranty: Understanding Our Policies and Process

At By Own, we take great pride in creating personalised products that are tailored to each individual. As a result, we have developed a return policy that ensures the uniqueness and exclusivity of our items. Please note the following details regarding our return policy and warranty:

  1. Return Policy:

    • Personalised or further marked down items are considered final sale and are not eligible for returns or exchanges.

    • This includes engraved pieces, custom orders, and all items listed under our personalisation section.

    • We want to ensure that every personalised piece is crafted with utmost care and attention to detail, specifically for you.

  2. 90-Day Warranty:

    • We offer a 90-day warranty on all orders from the date of purchase.

    • If you encounter any issues with a piece purchased directly through our website within the first 90 days after receiving it, we are here to assist you.

    • Please reach out to us at, providing your order number and a photo of the damage.

    • Our dedicated customer support team will guide you through the process and provide the necessary assistance to address the issue.

We understand the importance of maintaining the quality and integrity of our products, and our warranty and repair processes are in place to address any unforeseen issues that may arise with your personalised jewelry. We are committed to providing excellent service and ensuring your continued satisfaction with our products.

If you have any further questions or concerns regarding our return policy, warranty, or repairs, please do not hesitate to contact our dedicated customer support team. We are here to assist you and provide the necessary guidance for a seamless experience.



Tracking, Customs and Duties Taxes Included