How to Personalise Your Nameplate Jewelry:

A Step-by-Step Guide

Step 1: Choose your design and customisation options

Start by browsing through our collection of nameplate jewelry designs. Select the type of jewelry piece you desire, whether it's a necklace, bracelet, or ring. Consider the font style, size, and any additional embellishments you'd like to incorporate, such as gemstones or symbols. We offer a wide range of options to suit your preferences.

Step 2: Custom design option

At By Own, we understand that you may have a unique vision for your personalised nameplate jewelry. If you have specific preferences or ideas, we invite you to email us directly with your request. Our skilled artisans and designers will collaborate with you to bring your vision to life. Whether it's a specific font, symbol, or concept, we are here to create a one-of-a-kind piece that truly reflects your individuality.

Step 3: Provide personalisation details

Once you've chosen your design, it's time to provide the necessary personalisation details. This typically involves entering the name, initials, or word you want to be engraved on the jewelry. Take a moment to double-check the spelling and formatting to ensure accuracy. If there are options for selecting the metal type, chain length, or other customisations, make the appropriate choices that align with your preferences.

Step 4: Place your order and await delivery

After finalising your design and personalisation details, proceed to place your order. Add the item to your cart, enter the required shipping and payment information, and confirm your purchase. Please note that processing and production times may vary. On average, it can take up to 7 business days from the artwork stage to the final production of your personalised nameplate jewelry.

Once your jewelry is ready, we'll carefully package it and ship it to your designated address. We offer both Standard and Express Shipping options to accommodate your delivery preferences. If available, we highly recommend tracking your shipment to stay updated on its progress and eagerly await its arrival.

Please keep in mind that delivery times may vary depending on your location and the shipping method you choose. Rest assured, our goal is to provide you with a smooth and timely delivery experience, ensuring that your personalised nameplate jewelry reaches you in perfect condition.

If you have any further questions regarding the processing, production, or shipping of your order, our dedicated customer support team is always here to assist you. Don't hesitate to reach out to us for any inquiries or concerns you may have. We appreciate your patience and are excited to deliver your beautifully personalised nameplate jewelry to you soon.

Mastering Jewelry Care & Materials

At By Own, we take pride in using the highest quality materials to create our exquisite pieces. Our jewelry is produced using 18k gold dipped in sterling silver, with a layer of 18k gold measuring 1.5 microns, providing a luxurious touch to our creations. This gold vermeil technique ensures that our pieces maintain their long-lasting color and durability.

In addition to gold vermeil, we also offer pieces crafted from 18k gold-plated brass. These items feature a layer of 18k gold with a thickness of 2 microns, ensuring their elegance and resilience. To further enhance their longevity, we apply a layer of anti-tarnish on top.

When it comes to materials, we spare no effort in selecting the finest options. The An Intimate Affair collection primarily incorporates 18k gold vermeil, 18k rose gold vermeil, and 925 sterling silver. However, larger pieces may consist of 100% brass with 18k gold plating. We prioritize hypoallergenic sterling silver for our earring posts to ensure comfort and wearability for all. Our commitment to authenticity is reflected in the use of genuine semi-precious stones and Swarovski crystals, adding a touch of elegance to our designs.

For our silver jewelry, we utilize 925 Sterling Silver, an alloy composed of 92.5% pure silver and 7.5% copper. To enhance its luster and durability, we plate our silver jewelry with rhodium, a precious metal known for its rarity and brilliance. Rhodium plating gives our silver pieces extra shine and ensures they withstand the test of time.

We provide transparency and ensure you have all the necessary information, the materials used in each product are clearly listed on the individual product page. At By Own, we strive to create jewelry that can be treasured forever, and our choice of premium materials is a testament to that commitment.

To ensure the longevity of your jewelry, it's important to understand the natural behavior of Gold Vermeil (gold-plated sterling silver), it's the silver component that reacts. Here are some tips:

  1. If your gold vermeil pieces start to show signs of tarnish or fading over time—it's completely normal for plated jewelry.

  2. Excessive and prolonged wear can cause your jewelry to change color or the plating to wear off. Typically, after about 6 months of wear, you may notice some compromise in the appearance of your pieces.

  3. Sterling silver naturally oxidizes and develops a patina when exposed to air. To restore its shine, use a lint-free, 100% cotton cloth to gently wipe the piece.

  4. You can also use the cloth to lightly polish your yellow and rose gold plated pieces, if necessary.

  5. Before engaging in activities like exercising or showering, remember to remove your vermeil jewelry to protect it.

  6. To clean your jewelry, gently buff it with a dry cloth and store it in your pouch for safekeeping.

  7. It's advisable to remove your jewelry when excessively participating in the following activities:

    • Showering, bathing, or washing your hands.

    • Exercising, as the salt in your sweat can affect the plating.

    • Swimming, as chlorine can have a negative effect on plating over time.

    • Cleaning, especially with harsh chemicals.

    • Applying perfumes, lotions, oils, etc.

  8. If you're unsure whether it's appropriate to wear your jewelry in a specific situation, it's best to choose the safer option and remove it.

  9. By following these care practices, you can ensure a longer lifespan for your precious jewelry.

Managing Your Order: Making Changes and Cancellations

Can I make changes to my order?

We understand that sometimes you may need to make adjustments to your order. If you wish to make any post-order changes, we offer a 1 Hour window from the time of placing your order. During this period, you can contact us at to request any necessary modifications. Our team will do their best to accommodate your requests.

Please note that once the 1 Hour window has passed, your order will have already been submitted to our production team. At this point, we are unable to make any changes to the order details. Therefore, it's essential to reach out to us within the specified timeframe to ensure we can assist you with any necessary adjustments.

Can I cancel my order?

We understand that circumstances may arise where you need to cancel your order. Similar to post-order changes, we provide a 1 Hour window for order cancellations. If you decide to cancel your order, please email us at within this timeframe.

Once the 1 Hour window has elapsed, your order will have been processed and forwarded to our production team. Unfortunately, we are unable to revoke or cancel the order beyond this point. Therefore, we kindly request that you reach out to us promptly within the specified timeframe to initiate the cancellation process.

We strive to provide a smooth and efficient ordering experience, and our team works diligently to process orders as quickly as possible. We appreciate your understanding regarding the time limitations for making changes or cancellations to your order. If you have any further questions or concerns, please don't hesitate to contact us at We're here to assist you throughout the process and ensure your satisfaction with your personalised nameplate jewelry.

Returns and Warranty: Understanding Our Policies and Process

At By Own, we take great pride in creating personalised products that are tailored to each individual. As a result, we have developed a return policy that ensures the uniqueness and exclusivity of our items. Please note the following details regarding our return policy and warranty:

  1. Return Policy:

    • Personalised or further marked down items are considered final sale and are not eligible for returns or exchanges.

    • This includes engraved pieces, custom orders, and all items listed under our personalisation section.

    • We want to ensure that every personalised piece is crafted with utmost care and attention to detail, specifically for you.

  2. 90-Day Warranty:

    • We offer a 90-day warranty on all orders from the date of purchase.

    • If you encounter any issues with a piece purchased directly through our website within the first 90 days after receiving it, we are here to assist you.

    • Please reach out to us at, providing your order number and a photo of the damage.

    • Our dedicated customer support team will guide you through the process and provide the necessary assistance to address the issue.

We understand the importance of maintaining the quality and integrity of our products, and our warranty and repair processes are in place to address any unforeseen issues that may arise with your personalised jewelry. We are committed to providing excellent service and ensuring your continued satisfaction with our products.

If you have any further questions or concerns regarding our return policy, warranty, or repairs, please do not hesitate to contact our dedicated customer support team. We are here to assist you and provide the necessary guidance for a seamless experience.


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